News : Fake Call Centre Busted, 2 Held
New Delhi, India, Feb 8, 2016 -- With the arrest of two persons, Delhi Police in association with its Gujarat counterpart busted a fake call centre operating from Mayur Vihar area which allegedly used to lure people by offering insurance policies with lucrative bonus and tour packages.
According to officials of Crime Branch of Delhi Police, the gang has cheated people of around Rs one crore in the last six months and would mostly target residents of remote areas in Gujarat to avoid detection by the police.
Police said those arrested have been identified as Amit Sharma (28) and Ajeet Thakur (22), both residents of the national capital.
The call centre was being run by key accused, Kishan Pal Singh, who is still at large and the accused had enrolled about 25 boys/girls as tele-callers, they said.
The action was taken after Surender Nagar, a resident of Gujarat, reported that he had been duped by the gang which was operating from Delhi's Mayur Vihar area.
"The team of Crime Branch in association with Gujarat Police analyzed the record of phone numbers used by the accused persons and gathered information. A flat in Mayur Vihar was identified by the team as the place from where the gang was operating," a senior police official said.
A raid was carried out at the flat where the accused, Amit Sharma and Ajeet Thakur, were present and a full-fledged call center was being operated, the official said.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"20 walkie talkies one laptop, one CPU, bio-data files, bill books, staff attendance register, written material, cheques were also recovered from the spot.
"The SIM cards used by the tele-callers were obtained on fake identity-cards. They would offer fake insurance policies with lucrative bonus offers and tour packages to the potential customers and induce them to deliver cheques or deposit cash/cheque in various bank accounts which were also being opened on the basis of fake identity cards," the official added.
"The accused used to keep changing their place of operation to avoid detection by the police. The accused persons have been arrested by the Gujarat Police and further investigation is being done by them. Efforts are on to nab other members of the racket," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Delhi Police
About Delhi Police:
The Delhi Police, is the main law and order agency for the National Capital Territory of Delhi (NCT). It does not have jurisdiction over the adjoining areas of the National Capital Region.
Published: Friday, February 12, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...