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News : Fake Call Centre Busted in Gurugram

#contactcenterworld, @gurgaonpolice

Gurugram, India, Apr 20, 2022 -- Gurugram police busted a fake call centre on the intervening night of Tuesday and Wednesday and arrested 11 employees of the alleged call centre.

According to the police, acting on a tip-off, a joint team of Sector-40 and cybercrime police stations raided a call centre running in South City Phase-1 and arrested 11 persons, who used to allegedly cheat residents of the US and Canada.

As per the police, they would first install a malware in the victim's phone/computer through pop-ups that also contained a helpline number.

"The victim's calls on this number were got routed through the call centre which would then charge $500-2,000 for removing the malware from the system," the police said.

The police have recovered 14 laptops, 24 mobile phones and Rs 1.13 lakh in cash from their possession.

Gurugram CP, Kala Ramachandran, informed that efforts are underway towards capacity building of the cybercrime wing of the Gurugram police.

"As part of these efforts, we have initiated a process of in-service training of the personnel posted in the cyber police station. Further, to improve the performance of the cyber wing, police personnel with interest and aptitude for cybercrime detection have been identified and interviewed by senior officers. Following a detailed evaluation of their capabilities, they have been posted in the cyber wing of Gurugram police.

"Additionally, Gurugram police are in the process of designing programmes for creating public awareness regarding cyber security and steps to protect themselves from online/mobile scamsters," the Commissioner said.

#contactcenterworld, @gurgaonpolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.daijiworld.com


About Gurgaon Police:
Company LogoThe Gurgaon Police is under the authority of the Haryana Police, Govt of Haryana. In accordance with the Police Act, it is headed by the Commissioner, who, under the direction of the Director General of Police has the control and management of the Force and all matters connected therewith.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, April 21, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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