News : Fake Call Centre Busted
New Delhi, India, Aug 17, 2015 -- Police have busted a fake government-run call centre that has been cheating gullible people across the country by falsely offering to provide huge bonus amounts on their existing insurance policies.
Four former employees of another call centre have been arrested in this connection after the fraud was brought to police’s notice by a conned serving brigadier with Indian Army.
The gang ran the fake call centre posing as officers of "Bima Lokpal Bill", a fake scheme they claimed to be launched by the Central government for insurance policy users.
The accused persons would lure the victims to deposit large sums of money into different bank accounts on the pretext of expenses for clearance of the bonus amounts. They had also used fake identity documents to open many bank accounts to be able to withdraw the duped amount.
Police said that incriminating evidence recovered from them included 14 mobile phones, 18 SIM cards, 28 wireless phone instruments and a pen drive containing large amount of data related to customers of various insurance companies.
The arrested men have been identified as Parveen Kumar, Mahender Singh, Amber Mishra and Dinesh. They were all nabbed from their east Delhi office by a crime branch team led by Bhisham Singh, DCP (Crime).
Police said that the brigadier who was duped by this gang had complained that in November last year he was contacted by some persons who claimed to be officials with a government-run scheme "Bima Lokpal Bill".
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The conmen allured the army official by informing him about a bonus of Rs.86,000 was announced on his existing LIC policy, but which they claimed was not informed to him by the insurance company. They asked to invest 40 per cent of the bonus in insurance policies. They continued to cheat him on some pretext or the other," said Ravindra Yadav, Joint CP (Crime). The army man approached police once he realised he had been cheated of Rs.20 lakh in total.
Interrogation of the suspects revealed that their past experience with call centres had encouraged them to enter this fraud activity. They had allegedly procured data of insurance policy holders from various companies they had worked as tele-callers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 18, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...