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News : Fake Call Centre Duping Americans Busted

#contactcenterworld

Gurugram, India, Dec 11, 2020 -- The Haryana Chief Minister's flying squad has busted an illegal call centre operating in Sector 61 in Gurugram.

The call centre used to cheat American nationals on the pretext of computer security and used to charge $100 to $500 as service charge via e-cheque, debit and credit cards, the police said on Thursday.

The police have arrested two brothers in connection with the case and seized two laptops and two hard disks and other electronic gadgets from the spot.

The arrested accused have been identified as Ranjan (25) and Akshay Kumar (28), a B-tech graduate. The two brothers are residents of Chhatarpur Enclave in New Delhi.

The fake call centre went by the name 'MEDN Techtrust Worldwide IT services Pvt Ltd'.

According to the police, following a tip-off, a team from the CM flying squad led by ACP Inderjeet raided the call centre on Wednesday evening. The call centre was located on the 5th floor of Emmar Green in Sector 61.

There they spotted 6 boys and 2 girls who were communicating with the American national in an English language (American accent).

"The call centre was being operated without permission. Also, it did not have any licence issued by the Department of Telecommunications (DoT)," the police said.

"During questioning, the accused revealed that they used to communicate with US citizens to resolve computer security issues and used to charge nearly $100 to $500 per client as service charge," the police said, adding that the involvement of other people cannot be ruled out.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khaleejtimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Monday, December 14, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
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Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
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