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News : Fake Call Centre Duping Americans Busted

#contactcenterworld

Gurugram, India, Dec 11, 2020 -- The Haryana Chief Minister's flying squad has busted an illegal call centre operating in Sector 61 in Gurugram.

The call centre used to cheat American nationals on the pretext of computer security and used to charge $100 to $500 as service charge via e-cheque, debit and credit cards, the police said on Thursday.

The police have arrested two brothers in connection with the case and seized two laptops and two hard disks and other electronic gadgets from the spot.

The arrested accused have been identified as Ranjan (25) and Akshay Kumar (28), a B-tech graduate. The two brothers are residents of Chhatarpur Enclave in New Delhi.


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The fake call centre went by the name 'MEDN Techtrust Worldwide IT services Pvt Ltd'.

According to the police, following a tip-off, a team from the CM flying squad led by ACP Inderjeet raided the call centre on Wednesday evening. The call centre was located on the 5th floor of Emmar Green in Sector 61.

There they spotted 6 boys and 2 girls who were communicating with the American national in an English language (American accent).

"The call centre was being operated without permission. Also, it did not have any licence issued by the Department of Telecommunications (DoT)," the police said.

"During questioning, the accused revealed that they used to communicate with US citizens to resolve computer security issues and used to charge nearly $100 to $500 per client as service charge," the police said, adding that the involvement of other people cannot be ruled out.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khaleejtimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Team Building

Read today's tip or listen to it on podcast.

Published: Monday, December 14, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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