News : Familiar Wichita Falls Call Center with New Name Continues to Grow
Wichita Falls, TX, USA, June 3, 2019 -- For nearly a decade, call centers have found a home at 2236 Airport Drive off of I-44 in Wichita Falls. Now, what was once USA 800 is getting a re-brand. Those working for The Results Companies say it's much more than just a call center.
"It's a great job to have," Zac Pierce, one of The Results Companies customer service agents, said.
"I love it. It's a great job," Monica Clayton, another of The Results Companies customer service agents, said.
Clayton and Pierce had never worked at a call center until they were hired at the Results Companies in Wichita Falls. Despite working at a call center with the occasional grumpy customer, "Just let them vent and try to get a sentence in and try to call them down," Pierce said, the positives far outweigh the negatives.
"I mean, I feel like we're more becoming like a closer, family type company," Clayton said.
"It's the job and the friendly environment, you know, the supervisors, as well as other people I work with," Pierce said.
And the pay isn't bad either. Entry level positions begin at $10.50 an hour, with opportunity for advancement.
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"October will be three years," The Results Companies Operational Manager Zantea Townsend said. Before then, Townsend was working at a restaurant in town, when she got a Facebook message from a friend saying: "The old call center is opening back up. Come check it out, see what it's about."
Townsend knows not too many people see or know what happens at where she works. Yet, she believes The Results Companies is an asset to Wichita Falls.
"We've employed so many [people] that I know have struggled and have built careers. We're only growing and we have plans to continue growing," Townsend said.
If you're looking for a job and have never worked in a call center, Townsend said The Results Companies will work with you.
"We actually have a business model that focuses on a redeeming quality of each of our agents. And we take that and focus it to their accounts," Townsend said.
Some of those accounts with customer service being streamlined through Wichita Falls include Polaris, Schwan's, as well as Hickory Farms.
"The cheese wheels and the sausages, those are my favorite. That's actually one of my accounts and I love it," Townsend said while laughing.
Even though there are about 800 employed right now, the company still continues to hire and daily.
"We cover such a long period of time. We are open 24 hours and we are open seven days a week," Townsend said. "We don't close for holidays, so there's always opportunities for people to get hours."
To celebrate its growth and accomplishment, The Results Companies will hold a ribbon-cutting ceremony on Friday at 10 a.m.
Posted by Veronica Silva Cusi, news correspondent
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About The Results Companies:
The Results Companies is a Global Customer Experience Management provider. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Tuesday, June 4, 2019
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