#contactcenterworld, @VistioViews
Hampton, VA, USA, Jan 11, 2021 -- Faneuil, Inc. ("Faneuil"), a provider of multichannel customer care and other business processing solutions, announced the rebranding of their subsidiary Realtime Digital Innovations, LLC ("RDI") under the new name Vistio.
Vistio’s solutions, developed by Vistio in partnership with Faneuil, focus on improving the agent experience and have been a crucial element in the optimization of Faneuil’s contact center operations and customer service capabilities. Now as Vistio, the company will for the first time offer their software to contact centers outside the Faneuil customer base.
Faneuil acquired Vistio, then known as RDI, as a wholly owned subsidiary in July 2019, following almost two years of exclusive partnership. Vistio’s business solutions have been a key aspect in reinforcing Faneuil’s commitment to improving the customer service experience for all participants, including the end-user, customer, and client.
"Working with Faneuil over the last couple of years has given us the opportunity to evolve and strengthen our solution with the help of the Faneuil customer base," noted Gregg Antenen, Vistio’s Executive Managing Director. "Now, with a mature product, a growing list of customers, and a track record of success, we’re confident our solutions can benefit a much broader group of contact centers."
"We are pleased to have the opportunity to bring Vistio’s digital solutions to a broader market," said Faneuil’s President and Chief Executive Officer, Anna Van Buren. "In working with Vistio throughout the past several years, we are proud to have shared in so many of their accomplishments and innovation, and to now accompany them through these next steps."
/imagestemp/1152018121134_shutterstock_750254905.jpg
Posted by Veronica Silva Cusi, news correspondent
Source: Faneuil
About Vistio:
Turning your agents into seasoned pros doesn’t have to be complicated. Vistio's AgentHub provides live on-screen guidance that eliminates guesswork and stress so your agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub puts the right answers at your agents’ fingertips right when they need it—allowing them to confidently navigate interactions, regardless of their experience level.
The result is specific and measurable improvements in your KPIs, and ultimately uniform and accurate customer service, an improved agent experience, and greater control over your contact center performance.
Published: Wednesday, January 13, 2021
2.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
3.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
7.) | WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall