Hampton, VA, USA, Jan 11, 2021 -- Faneuil, Inc. ("Faneuil"), a provider of multichannel customer care and other business processing solutions, announced the rebranding of their subsidiary Realtime Digital Innovations, LLC ("RDI") under the new name Vistio.
Vistio’s solutions, developed by Vistio in partnership with Faneuil, focus on improving the agent experience and have been a crucial element in the optimization of Faneuil’s contact center operations and customer service capabilities. Now as Vistio, the company will for the first time offer their software to contact centers outside the Faneuil customer base.
Faneuil acquired Vistio, then known as RDI, as a wholly owned subsidiary in July 2019, following almost two years of exclusive partnership. Vistio’s business solutions have been a key aspect in reinforcing Faneuil’s commitment to improving the customer service experience for all participants, including the end-user, customer, and client.
"Working with Faneuil over the last couple of years has given us the opportunity to evolve and strengthen our solution with the help of the Faneuil customer base," noted Gregg Antenen, Vistio’s Executive Managing Director. "Now, with a mature product, a growing list of customers, and a track record of success, we’re confident our solutions can benefit a much broader group of contact centers."
"We are pleased to have the opportunity to bring Vistio’s digital solutions to a broader market," said Faneuil’s President and Chief Executive Officer, Anna Van Buren. "In working with Vistio throughout the past several years, we are proud to have shared in so many of their accomplishments and innovation, and to now accompany them through these next steps."
Posted by Veronica Silva Cusi, news correspondent
About Faneuil, Inc:
Faneuil Inc is recognized as one of North America's providers of customer contact solutions for a variety of clients. Headquartered in Hampton, Va., Faneuil delivers broad support to several diverse industries, including transportation and tolling, health and human services, utilities, state and municipal governments, and commercial/retail services, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
Turning your agents into seasoned pros doesn’t have to be complicated. Vistio’s live on-screen guidance eliminates guesswork and stress so your agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, Vistio puts the right answers at your agents’ fingertips right when they need it—allowing them to confidently navigate interactions, regardless of their experience level. The result is specific and measurable improvements in your KPIs in just 90 days, and ultimately uniform and accurate customer service, an improved agent experience, and greater control over your contact center performance.
Published: Wednesday, January 13, 2021
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