News : Faneuil, Inc. Selected by Transportation Corridor Agencies (TCA)
Irvine, CA, USA, March, 2017 -- Faneuil, Inc. was awarded the Customer Service Center Operations contract by the Boards of Directors of the Transportation Corridor Agencies (TCA)- comprised of the San Joaquin Hills (SJHTCA) and Foothill/Eastern (F/ETCA) Transportation Corridor Agencies - to provide the staffing and management for The Toll Roads’ day-to-day customer service operations in Orange County, CA.
"Customer service is a high priority for TCA and awarding this contract is a significant milestone," said F/ETCA Chair Ed Sachs and Mission Viejo Mayor Pro Tem. "Faneuil’s well-trained management and vast customer service experience will benefit our customers."
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"Through an extensive procurement process, TCA’s goal was to select a long-term, well-qualified firm who shares the Agencies’ priorities of improving efficiency, productivity, and customer service in a cost-effective manner," said SJHTCA Chair Ross Chun and Aliso Viejo Councilman. "Faneuil clearly meets this goal."
"We welcome this opportunity to provide an exceptional customer service experience for Southern California residents and visitors who depend on TCA’s transportation network," said Faneuil’s President and Chief Executive Officer, Anna Van Buren. "We thank the Agencies’ Directors for the confidence they have placed in us, and we are committed to serving TCA as a dedicated, collaborative partner for many years to come."
Posted by Veronica Silva Cusi, news correspondent
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About The Faneuil Group:
The Faneuil Group is recognized as one of North America's providers of customer contact solutions for a variety of clients. Today Faneuil manages in excess of 50 programs for 22 clients, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
Published: Wednesday, March 15, 2017
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