News : Faneuil Wins Best in Customer Service Award
Hampton, VA, USA, June, 2019 -- Faneuil was recently named the Gold Medal Winner and the #1 Top Ranking Performer in the Americas by ContactCenterWorld. The Gold Medal designation distinguishes Faneuil as the number one performer in customer service in both North and South America. This award was presented to Faneuil at the annual ContactCenterWorld Americas conference, held in Toronto, Ontario, Canada from May 6th - 8th.
Faneuil was represented by Tarsha Leherr, Faneuil’s Senior Vice President of Business Solutions, at the conference in Toronto, Ontario, Canada. This annual conference convenes representatives from leading customer service providers throughout North and South America. This was Faneuil’s first time participating at a ContactCenterWorld conference.
As part of her remarks, Leherr presented Faneuil’s company philosophy and values, as well as highlighted Faneuil’s Spokane contact center and their work in the healthcare sector. She described Faneuil’s commitment to and success with customer service initiatives, and the customer-centric approach employed in each of Faneuil’s contact centers, all based in the United States.
The Gold Medal Winner and #1 Top Ranking Performer awards serve as a testament to Faneuil’s tireless commitment to provide quality customer service.
The ContactCenterWorld.com awards are regarded as the most prestigious global awards program in the industry - some even refer to them as being like the Olympics! Started in 2006 the awards are also fair, unbiased and valuable
Find out more about awards from ContactCenterWorld.com Awards at www.contactcenterworld.com/awards
Find out more about ContactCenterWorld.com events at www.contactcenterworld.com/conferences
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
More Editorial From Faneuil, Inc
About Faneuil, Inc:
Faneuil Inc is recognized as one of North America's providers of customer contact solutions for a variety of clients. Headquartered in Hampton, Va., Faneuil delivers broad support to several diverse industries, including transportation and tolling, health and human services, utilities, state and municipal governments, and commercial/retail services, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
Published: Wednesday, June 19, 2019
2020 Buyers Guide Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...