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News : Fanvil and Enreach to Provide Optimal Contact Experience, through IP Phones and Unified Communications

#contactcenterworld, @fanvileurope

Shenzhen, China, May, 2021 -- Fanvil, a global provider of audio and visual IoT (A&V-IoT) devices, has announced that some of its IP phones have been certified for use on ISTRA by Enreach, the Unified Communications as a Service (UCaaS) platform from Enreach, a European unified communications Group. 

Together, Fanvil IP phones and the ISTRA by Enreach platform help users to communicate and collaborate more efficiently and seamlessly, while also contributing to improved business productivity. 

Bertrand Pourcelot, Managing Director at Enreach for Service Providers, said: "Through this relationship with Fanvil, we are delighted to further extend the range of IP phones we can provide to our partners. We are impressed by the devices’ innovative features combined with a simple, intuitive user experience."

"This is a win-win relationship for Fanvil and Enreach. This partnership will provide customers with a powerful, secure and easy-to-use solution, backed up by excellent service," said Robbin Feng, CEO of Fanvil.

#contactcenterworld, @fanvileurope

Posted by Veronica Silva Cusi, news correspondent 

Source: Fanvil


About Fanvil Technology Co. Ltd.:
Company LogoFounded in 2002, Fanvil Technology Co., Ltd. is a professional VoIP product developer and manufacturer globally, who provides VoIP communication devices and solutions for small and medium-sized businesses, as well as large mission-critical enterprise environments. Fanvil is focusing on meeting our customer's communication technology needs while exceeding their expectations in value and performance. Fanvil VoIP devices are always taking advantage of clear timbre, rich function, excellent quality, perfect service and competitive price.
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About Enreach:
Company LogoEnreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Monday, May 10, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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