* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @fanvileurope, @Microsoft
Shenzhen, China, Apr, 2022 -- Fanvil is thrilled to announce that Fanvil’s new i6 series door phones can be successfully connected to Microsoft Teams via the CyberGate SaaS application to achieve easier and smarter access control and communication.
Connect Fanvil i6 series smart door phones to Microsoft Teams via CyberGate. When visitors click the button on Fanvil door phones, the Microsoft Teams user can receive and answer incoming calls- with 2-way audio and live video- on their Teams desktop client, Teams compatible desk phone and Teams Smartphone app to open the door for visitors.
#contactcenterworld, @fanvileurope, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: Fanvil
About Fanvil Technology Co. Ltd.:
Founded in 2002, Fanvil Technology Co., Ltd. is a professional VoIP product developer and manufacturer globally, who provides VoIP communication devices and solutions for small and medium-sized businesses, as well as large mission-critical enterprise environments. Fanvil is focusing on meeting our customer's communication technology needs while exceeding their expectations in value and performance. Fanvil VoIP devices are always taking advantage of clear timbre, rich function, excellent quality, perfect service and competitive price.
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Monday, April 4, 2022
| 2.) |  EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
| 5.) |  Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
| 6.) |  eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
| 8.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall