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News : FarEastFlora.com Poised to Deliver Customer Experience using Crux Labs UC Platform

#contactcenterworld

Singapore, Sept, 2019 -- Home-grown telecom start-up Crux Labs, announced the successful deployment of their Unified Communications (UC) product, Crux LX, at Singapore’s online florist FarEastFlora.com. A single pocket-sized unit of Crux LX has replaced FarEastFlora.com’s older analogue office communication and call centre solution, enhancing the interconnect between the office departments, retail outlets and field staff, and improving the overall customer experience from order to delivery.

FarEastFlora.com decided to implement Crux LX with Singtel’s Session Initiation Protocol (SIP) trunk service, making it starkly different from their erstwhile communication equipment with Integrated Services Digital Network (ISDN) line that guzzled power and money to maintain. With the ability to record and monitor calls, they are now able to train staff to deliver better quality of service. This has also helped them gauge client expectations proactively with fewer escalations and quick resolution to issues.

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"Crux is highly cost effective and amazingly stable and reliable for its size. At first glance, we could not believe that this palm-sized micro-server could replace our bulky rack-based server that we had been using for about a decade. However, a quick trial with Crux proved that it could not only manage our load but enabled various other useful features that could help improve our end customer experience while saving operation costs.", said Ryan Chioh, Managing Director of FarEastFlora.com Pte. Ltd. He added, "The call centre feature of Crux in particular is impressive and extremely cost effective, unlike many cloud-based solutions with recurring charges that are per agent and per month. The ease of use and low cost of ownership were critical factors for me to switch over to Crux. As a business with call centre support, call clarity is very important to us and Crux does not disappoint. Another key feature that we were sold on is the voice recording feature which allows us to listen back to conversations so that we can improve via service training for our staff. This has proven to be quite invaluable. We have now deployed two Crux boxes in Singapore and Malaysia. Crux Labs team has paired them together such that staff can call either of our overseas offices without any IDD charges! Needless to say, we are very happy with Crux and recommend it to any SME business."

"When I first visited FarEastFlora.com to introduce them to Crux, I was pleasantly surprised to see the extent of technology being used by them. I did not expect them to have a mini-Data Center of their own and having seen the benefits of keeping up with technology developments, an innate desire to upgrade communication technology as well. We are proud and humbled to have been entrusted by the No. 1 florist in the country. FarEastFlora.com is a great addition to our growing list of customers," said Rohit Gupta, Founder & CEO of Crux Labs Pte. Ltd.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Tuesday, October 1, 2019

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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