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News : Superfood Company Selects 8x8 for Its One Communications and Contact Center Solution

#contactcenterworld, @8x8

San Jose, CA, USA, June, 2018 -- 8x8, Inc. (NYSE:EGHT), a provider of cloud phone, meeting, collaboration and contact center solutions, announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8x8 X Series cloud voice, collaboration and contact center solution to provide their organization with one system of engagement and intelligence.

Utah-based Sunwarrior is an enterprise that makes vegan plant-based protein powders and natural supplements. The company’s previous cloud communications provider was unable to support its efforts to propel scalable growth, specifically its contact center expansion. After evaluating a number of cloud communications solutions, Sunwarrior chose 8x8 X Series for its ability to scale globally, provide superior call quality, and deliver in-depth analytics and reporting capabilities across all employee and customer interactions.

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"Providing customers with quality health benefits that illuminate the body, mind and planet drives everything we do and is core to our mission. Rapid expansion highlighted our need to make a transformational communications and contact center investment. We required a single communications solution that allows employees and customers to interact on the channel of their choice," said Mike Dennison, Head of IT at Sunwarrior. "Partnering with 8x8 provides Sunwarrior with the critical foundation to take our business to the next level, and enhance employee and customer engagement. The NetSuite integration available in X Series is extremely valuable for us as it provides rich context for every customer interaction, and deep insights into the entire customer journey to help us serve them better and ultimately drive revenue."

8x8’s omnichannel contact center capabilities will allow Sunwarrior customers to interact with the company via their preferred channel, such as voice, email and website chat, while real-time collaboration services enable the company’s employees to reach the right internal subject-matter expert anytime, anywhere across the customer experience journey to accelerate time-to-resolution.

"Fast-growth companies are increasingly moving from multiple point solutions in the cloud to a single unified cloud-based system of engagement to reduce operational costs and accelerate revenue," said Scott Sampson, Senior Vice President of Midmarket & Enterprise at 8x8, Inc. "We are excited to partner with Sunwarrior as they expand their contact center capabilities, and lay the foundation for an enterprise engagement solution that is easy to scale, and is powered by rich data analytics to fuel their next phase of growth."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Tuesday, June 19, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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