News : fastjet Appoints Mindpearl for Customer Service Support
Gatwick, UK, Nov 16, 2016 -- fastjet, a pan-African airline, has appointed Mindpearl as its African contact centre for customer service support.
Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the Tanzania, Zimbabwe, Zambia, South Africa and Kenya markets.
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"Customer service is one of fastjet’s main priorities as a positive experience, from booking a flight to querying flight times, leave a lasting impression in passengers’ minds. We believe that Mindpearl’s dedicated team of 31 consultants will take our service and support to new heights," says Nico Bezuidenhout, fastjet’s CEO.
With particular focus on improving customer service and support, Mindpearl will work closely with the fastjet management to ensure that customers have a positive experience before and after flying with fastjet.
The company will be responsible for managing all customer requests relating to fastjet’s schedule and flight pricing, as well as the booking of tickets, passenger flight changes and any post-flight queries.
"We are extremely excited to have fastjet as one of our clients and are looking forward to working together to maximise the opportunities of its various markets. fastjet’s focus on quality and service is a synergy we share and I am confident that our expertise will assist in the airline’s future success," says Fiona Meijer-Innes, General Manager for Mindpearl Cape Town.
Posted by Veronica Silva Cusi, news correspondent
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FASTJET AIRLINE PLC
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