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News : Fastweb Denies Responsibility for E-Care Call Centre Closure
Oct 21, 2014 -- Italian broadband operator Fastweb has denied all responsibility for the decision of customer care services provider E-Care to close its office in Cesare Boscone (Milan), resulting in the redundancy of 489 workers.
Fastweb underlined that it had communicated to E-Care in 2012 that its customer services contract would not be renewed beyond September 2013 and had even agreed to prolong the contract on many occasions but E-Care had declined its final offer. In addition, less than a third of the workers in the Cesare Boscone office were assigned to its customer care services, said Fastweb.
E-Care’s announcement on 15 October that it would be shutting down its Milan office is the latest blow to the Italian call centre sector. In the summer BT Italia announced that it was ending an agreement with Accenture, leading to the forced layoff of 262 employees at a Palermo call centre.
The previous month, thousands of Italian call centre workers demonstrated in Rome against the outsourcing, low pay, poor contract conditions and lack of protection of a sector that employs around 80,000 workers in Italy. Trade unions have called on the government to intervene and to implement an EU directive on the rights of call centre workers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - IVR Messages
Published: Thursday, October 23, 2014