Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : Fathom Voice Business Communications Product Suite Certified as HIPAA Compliant
Indianapolis, IN, USA, Jan 28, 2016 -- Fathom Voice, a provider of cloud based contact center software, announced successful completion of the HIPAA compliancy process, which brings added security to the company’s global communications platform. After months of risk assessment, hard work and dedication, the development and security teams at Fathom Voice have put procedures and protocols into place to establish the company as HIPAA compliant.
"For months now, we have been heavily focused on building a secure, reliable product tailored to businesses who must be HIPAA compliant. To do this, we took a step back and looked at Fathom as a whole while completing a thorough risk assessment. We then designed a solid Business Continuity Plan to prepare us for the unexpected," said Jesse Kinser, Fathom Voice Security and Privacy Officer. "Our development and security teams worked together to analyze the product architecture to ensure that everything was designed to maximize confidentiality, integrity, and availability for our customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
About Fathom Voice:
Fathom Voice offers a cloud-based call center solution that enables customer service teams to improve customer interactions, increase agent efficiency and deliver an omni-channel customer experience. Fathom Voice hosts its own telephony infrastructure within its global cloud platform and boasts a 99.999% SLA for its thousands of customers.
Published: Friday, January 29, 2016