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News : FBI, Interpol, Canada Police Come Together to Check Illegal Call Centres in Noida

#contactcenterworld

N0ida, India, Oct 18, 2018 -- Officers from the Federal Bureau of Investigation (FBI), Royal Canadian Mounted Police (RCMP) and the Interpol division of the FBI held a meeting with Gautam Budh Nagar senior superintendent of police (SSP) on the growing number of illegal call centres operating out of Noida that were increasingly cheating foreign nationals.

The meeting, which was held at senior superintendent of police (SSP) Ajay Sharma’s office, focused on the rising number of complaints against call centres active in the district that duped foreign citizens, especially Canadians and Americans, on the pretext of providing them loans, shares and/or online products.

"In the past six months, we have raided five illegal call centres and we are currently working on one more such case. In all the cases, police had taken suo-motu cognisance and conducted raids after getting specific tipoffs. However, we had no contact with the victims as these call centres mostly targeted foreign nationals. In Wednesday’s meeting with the FBI, Interpol and Royal Canadian Mounted Police, it was decided that the agencies will track the victims abroad and get their statements to help Noida Police make their case stronger. Moreover, they will also alert us regarding any suspicious activity that involves call centres based in Noida or Greater Noida," Sharma said.


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In the past, police have taken action after receiving repeated complaints of fake call centres operating from areas like Sector 49, 58, 62 and 63. In March, 2018, a Noida Special Task Force (STF) had arrested 135 persons across Delhi-NCR for allegedly duping people to the tune of Rs 200 crore by pretending to be representatives of insurance schemes and online shopping portals. In April, 2018, a total of 23 persons had been arrested for running a fake call centre in Sector 59. The accused in that case allegedly duped foreigners, mostly Americans, by offering them cheap ‘pay day’ loans.

Explaining the modus operandi of dubious call centres, Sharma said, "Six months ago, we raided a call centre in Sector 49 which used to dupe people with fake offers of loans. Their call operator used to ask people to deposit $1,000 to get a certain loan passed in their names. A few people fell for the scam and deposited money through wire transfers."

Another ploy used by these call centres is to offer people merchandise on behalf of online portals at a cheaper rate and then asking them to make the full payment upfront after which the products would be home delivered.

SSP Sharma said there was a need to create an institutional mechanism to check illegal call centres.

"We are currently speaking to our legal advisors and we plan to create an institutional mechanism to stop illegal call centres in the city. Any call centre owner who wishes to operate in the district will be verified by the police first," Sharma said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About FBI:
Company LogoThe Federal Bureau of Investigation (FBI) is a governmental agency belonging to the United States Department of Justice that serves as both a federal criminal investigative body and an internal intelligence agency (counterintelligence). Also, it is the government agency responsible for investigating crimes on Native American reservations in the United States under the Major Crimes Act. The FBI has investigative jurisdiction over violations of more than 200 categories of federal crime.
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About Royal Canadian Mounted Police:
Company LogoThe Royal Canadian Mounted Police (RCMP) is both a federal and a national police force of Canada, and one of the most recognized of its kind in the world. It is unique in the world as a national, federal, provincial, and municipal policing body. The RCMP provides policing services to all of Canada at a federal level, and also on a contract basis to the three territories, eight of Canada's provinces (the RCMP does not provide provincial or municipal policing in either Ontario or Quebec), more than 190 municipalities, 184 aboriginal communities, and three international airports.
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Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Friday, October 19, 2018

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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