Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : FBI, Interpol, Canada Police Come Together to Check Illegal Call Centres in Noida

#contactcenterworld

N0ida, India, Oct 18, 2018 -- Officers from the Federal Bureau of Investigation (FBI), Royal Canadian Mounted Police (RCMP) and the Interpol division of the FBI held a meeting with Gautam Budh Nagar senior superintendent of police (SSP) on the growing number of illegal call centres operating out of Noida that were increasingly cheating foreign nationals.

The meeting, which was held at senior superintendent of police (SSP) Ajay Sharma’s office, focused on the rising number of complaints against call centres active in the district that duped foreign citizens, especially Canadians and Americans, on the pretext of providing them loans, shares and/or online products.

"In the past six months, we have raided five illegal call centres and we are currently working on one more such case. In all the cases, police had taken suo-motu cognisance and conducted raids after getting specific tipoffs. However, we had no contact with the victims as these call centres mostly targeted foreign nationals. In Wednesday’s meeting with the FBI, Interpol and Royal Canadian Mounted Police, it was decided that the agencies will track the victims abroad and get their statements to help Noida Police make their case stronger. Moreover, they will also alert us regarding any suspicious activity that involves call centres based in Noida or Greater Noida," Sharma said.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

In the past, police have taken action after receiving repeated complaints of fake call centres operating from areas like Sector 49, 58, 62 and 63. In March, 2018, a Noida Special Task Force (STF) had arrested 135 persons across Delhi-NCR for allegedly duping people to the tune of Rs 200 crore by pretending to be representatives of insurance schemes and online shopping portals. In April, 2018, a total of 23 persons had been arrested for running a fake call centre in Sector 59. The accused in that case allegedly duped foreigners, mostly Americans, by offering them cheap ‘pay day’ loans.

Explaining the modus operandi of dubious call centres, Sharma said, "Six months ago, we raided a call centre in Sector 49 which used to dupe people with fake offers of loans. Their call operator used to ask people to deposit $1,000 to get a certain loan passed in their names. A few people fell for the scam and deposited money through wire transfers."

Another ploy used by these call centres is to offer people merchandise on behalf of online portals at a cheaper rate and then asking them to make the full payment upfront after which the products would be home delivered.

SSP Sharma said there was a need to create an institutional mechanism to check illegal call centres.

"We are currently speaking to our legal advisors and we plan to create an institutional mechanism to stop illegal call centres in the city. Any call centre owner who wishes to operate in the district will be verified by the police first," Sharma said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About FBI:
Company LogoThe Federal Bureau of Investigation (FBI) is a governmental agency belonging to the United States Department of Justice that serves as both a federal criminal investigative body and an internal intelligence agency (counterintelligence). Also, it is the government agency responsible for investigating crimes on Native American reservations in the United States under the Major Crimes Act. The FBI has investigative jurisdiction over violations of more than 200 categories of federal crime.
Company RSS Feed   Company Profile Page

About Royal Canadian Mounted Police:
Company LogoThe Royal Canadian Mounted Police (RCMP) is both a federal and a national police force of Canada, and one of the most recognized of its kind in the world. It is unique in the world as a national, federal, provincial, and municipal policing body. The RCMP provides policing services to all of Canada at a federal level, and also on a contract basis to the three territories, eight of Canada's provinces (the RCMP does not provide provincial or municipal policing in either Ontario or Quebec), more than 190 municipalities, 184 aboriginal communities, and three international airports.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, October 19, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1232 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =