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News : FBR Establishes Toll-free Helpline to Facilitate Taxpayers

#contactcenterworld, @fbrspokesperson

Islamabad, Pakistan, Nov 17, 2019 -- The Federal Board of Revenue’s (FBR) has established a toll-free helpline to provide fast and reliable service to the public.

According to an FBR press statement issued, the helpline not only educates the public but also provides them a forum through which the public could put forward their queries and seek resolution to most of their issues via phone, email or website.

The Helpline team has been at the forefront in resolving issues that come up from time to time such as payment of Surcharge for ATL, guidance for newly launched Online Sales Tax Registration application, guidance for newly launched Biannual Income Tax Withholding Statement, guidance for ST Returns launched for the new financial year.

The Helpline has been providing services to the public in two shifts but provided 24/7 facilitation during the Asset Declaration Scheme, the press statement added.

Furthermore, the helpline representatives were also providing all possible support to the taxpayers in ensuring that they were easily able to navigate various Transactional portals such as Income Tax portal (Iris) etc.

The FBR Helpline utilizes international standard Customer Relationship Management (CRM) System, which ensures availability of three (3) tier support lines ensuring that FBR Helpline promptly resolves Taxpayer issues.

Taxpayers are provided a case number for each complaint lodged and resolution of the case is ensured within 24 hours of the complaint lodged. Cases of complex nature which require legal and technological modification in the system are resolved within 3 days of the lodged complaint.

The success of FBR Helpline can be gauged from the fact that number of tax return filers increased to 2.6 million from 1.9 million in one year which is expected to be increased to 5 million in next two years.

The statement added that the Board is committed towards bringing about a Service Oriented Culture – geared towards resolving challenges faced by investors and taxpayers, helping to improve the Ease of Doing Business (EoDB).

"The Board understands its responsibilities as a Partner in Progress, where its sole responsibility isn’t just to collect taxes but also ensure that it provides the very best service; ushering in a tax compliant culture while providing the necessary tools for economic growth. Nothing epitomizes FBR’s commitment towards a Service Oriented Culture like FBR’s Helpline," it added.

#contactcenterworld, @fbrspokesperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://dailytimes.com.pk


Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Tuesday, November 19, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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