News : FCA Direct Authorisation Granted to Contact Services Business, Carpeo
Employees of the newly formed company are fully authorised to conduct insurance mediation services, including sales and customer service for products such as home insurance, car insurance, warranty and other regulated services such as breakdown cover.
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Director David Williams comments "We’ve always been focused on treating customers fairly, and after two years of experience operating as an Authorised Representative for one of the leading UK brands, achieving this status has been a natural step for us. Very few contact centres are willing to take on the associated risks so Direct FCA authorisation puts Carpeo. ahead of the curve. In practise, this means leading brands can confidently trust us with more of their work, as our accreditation reduces their risk."
The FCA accreditation process involved months of scrutiny of minute detail of dozens of business policies, processes and procedures, together with the development of more robust compliance tracking systems and training programmes. David adds "I would personally like to thank all staff involved for their dedicated hard work. Helping us achieve this significant milestone solidly underpins our future growth, and we look forward to welcoming new clients in the very near future."
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Published: Thursday, April 6, 2017
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