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News : FCA Direct Authorisation Granted to Contact Services Business, Carpeo

#contactcenterworld, @carpeoltd

Employees of the newly formed company are fully authorised to conduct insurance mediation services, including sales and customer service for products such as home insurance, car insurance, warranty and other regulated services such as breakdown cover.

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Director David Williams comments "We’ve always been focused on treating customers fairly, and after two years of experience operating as an Authorised Representative for one of the leading UK brands, achieving this status has been a natural step for us. Very few contact centres are willing to take on the associated risks so Direct FCA authorisation puts Carpeo. ahead of the curve. In practise, this means leading brands can confidently trust us with more of their work, as our accreditation reduces their risk."

The FCA accreditation process involved months of scrutiny of minute detail of dozens of business policies, processes and procedures, together with the development of more robust compliance tracking systems and training programmes. David adds "I would personally like to thank all staff involved for their dedicated hard work. Helping us achieve this significant milestone solidly underpins our future growth, and we look forward to welcoming new clients in the very near future."
#contactcenterworld, @carpeoltd


About Carpeo:
Company LogoHere at Carpeo we focus on two things to ensure we deliver great service to our clients.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, April 6, 2017

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2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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