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News : FCR Announces Expansion to Helena, Montana

#contactcenterworld, @1callres

Eugene, OR, USA, June 2, 2020 -- FCR, a provider of customer experience and business process solutions, announced that it will expand its operations to Helena, Montana, bringing hundreds of new jobs to the area.

"As FCR continues to grow and expand its operations, we feel that Helena presents the best possible new call center location for our company," said FCR President and Founder, Matthew Achak. He continued, "Helena fits perfectly into our business model. It is a mid-sized community with a high quality of life, filled with people with long ties to the community, and who have a great work ethic. It’s a community that needs good jobs, and we think we can offer that and more."
Matthew Achak President, FCR

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"We are excited to bring new jobs and interesting work to the community of Helena," said FCR Chief Operating Office, Katheryn Carnahan. "We offer our colleagues the opportunity to build lasting careers that utilize each individual’s unique talents. Our colleagues are the most important part of the equation that allows us to accomplish that goal," she continued. "Similar to our centers in Great Falls and Butte, we are confident that Helena will provide us with the talent-rich environment we have been searching for. We can’t wait to get started." Katheryn Carnahan COO, FCR

As the country tackles the challenges of the Coronavirus pandemic, FCR has been able to pivot to a Work from Home business model, preserving nearly every job during a challenging economic period, and continues to grow. FCR will immediately offer Work from Home positions for up to 200 Customer Service Representative positions in the Helena, MT area over the next two months. The new jobs include more than 20 leadership positions in addition to the entry-level positions. The company is currently recruiting to support two of its largest clients. FCR hopes to add up to 350 jobs in the Helena, MT area and expects to open its physical call center in 2021.

#contactcenterworld, @1callres

Posted by Veronica Silva Cusi, news correspondent
Source: FCR


About FCR:
Company LogoFCR is a provider of outsourced live agent call center and business process solutions.
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Today's Tip of the Day - Motivating Agents With No Money!

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Published: Wednesday, June 3, 2020

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 
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