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News : FCR Announces Expansion to Idaho Falls, Idaho

#contactcenterworld, @1callres

Eugene, OR, USA, Aug 5, 2020 -- FCR, a provider of customer experience and business process solutions, announced that it would expand its operations to Idaho Falls, Idaho, bringing more than 300 new jobs to the area.

"FCR is growing at an incredible rate. We feel that Idaho Falls presents us with a great opportunity to help with that expansion," said FCR President and founder, Matthew Achak. He continued, "Idaho Falls is the ideal city that matches our business model of offering customer service and technical support jobs in a Work from Home environment. It is a community filled with hard-working and talented people who have the skillset we are looking for. Idaho Falls is a city that needs good jobs and a company that is willing to work with the community, and we think we can offer that and much more."

"We are excited to bring new jobs and interesting work to the community of Idaho Falls," said FCR Chief Operating Officer, Katheryn Carnahan. "We offer our colleagues the chance to build lasting careers with the opportunity of moving up within the company. We offer jobs that utilize each individual’s unique talents. Our colleagues are the most important part of the equation and allow us to continue to provide the best customer service in the industry." She continued, "Idaho Falls is very similar to some of the other communities that we currently operate in both the state of Oregon and Montana. We are confident that it will provide us with the talent-rich environment we have been searching for. We are looking forward to becoming a part of the community."


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"Idaho Falls is very pleased to welcome FCR to our community," said Dana Briggs, Economic Development Director for Idaho Falls. She continued, "We are fortunate to have such an innovative and adaptive company provide jobs to our market that will offer flexible opportunities to those seeking employment. We look forward to supporting FCR in their efforts and thank them for the contribution to our local economy and workforce."

"REDI would like to welcome FCR to Idaho Falls and Eastern Idaho," said Teresa McKnight, CEO of the Regional Economic Development for Eastern Idaho. She continued, "During our discussions with FCR to locate to Eastern Idaho, we were extremely impressed by the innovative vision of the company’s leadership. They are truly a cutting-edge company that will provide a great work environment for the workforce in Eastern Idaho. We want to extend our sincere appreciation to FCR for their decision to locate to Eastern Idaho and be a partner in building Eastern Idaho’s economy."

#contactcenterworld, @1callres

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gofcr.com


About FCR:
Company LogoFCR is a provider of outsourced live agent call center and business process solutions.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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