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News : FCR Announces New Expansion to North Carolina

#contactcenterworld, @1callres

Eugene, OR, USA, Feb 12, 2021 -- FCR, a provider of customer experience and business process solutions, announced it would begin offering career opportunities in Rocky Mount, North Carolina. The move could bring hundreds of new Work from Home Customer Service jobs to the region.

"We are very excited to expand our operations into the state of North Carolina," said FCR President and Founder Matthew Achak. "Since September of 2020, FCR has been expanding our footprint into new regions all over the country. During that time, we’ve had substantial interest from both our clients and local communities to grow into communities that are more diverse and in need of new economic opportunities." He added, "The city of Rocky Mount is located just 1 hour outside the Raleigh metro area. It fits perfectly into our business model of offering customer service and technical support careers to those living in smaller communities that are near larger metropolitan areas."

Achak continued, "Rocky Mount shares many of the same characteristics with our other communities. It’s full of hard-working people looking for new career opportunities and a solid career path for the future. We are confident Rocky Mount will provide us with plenty of good candidates who have the skills we are looking for. We can’t wait to bring new opportunities and jobs to the area."

Matt Trebb, Group Vice President for FCR, added, "We are excited to bring new job opportunities to the community of Rocky Mount. We offer all our colleagues the opportunity to build stable and long-lasting careers that utilize their many talents. We are excited to bring those opportunities to North Carolina." He continued, "We are confident Rocky Mount will provide us with some great new colleagues, and we can’t wait to jump in and get started."

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The expansion is part of FCR’s ongoing effort to bring opportunities and jobs to diverse communities in need. FCR recently announced similar entries into Michigan, Idaho, and Wyoming in the Fall of 2020. It has since hired more than 450 new employees in those regions.

"I am grateful for the economic development and jobs that FCR is bringing to our community and thrilled that our sales pitch to them to expand to Rocky Mount was successful," said Rocky Mount Mayor Sandy Roberson. "Their success in smaller communities like Rocky Mount is exciting and welcome news. In addition, especially during this pandemic, a good job that is done from home that also comes with great benefits will make this opportunity sought after by many potential employees. These jobs will be filled quickly."

"We are excited to welcome FCR to our community," said David Farris, President/CEO of the Rocky Mount Area Chamber of Commerce. "Their excellent reputation in coming into a smaller community like Rocky Mount knowing the difference it will make with our workforce as it relates to new jobs. Rocky Mount is known as one of the top five small cities to work from home in the United States, and we are a perfect fit for FCR’s workforce requirements."

As many businesses struggled to tackle the Coronavirus pandemic’s daunting challenges, FCR decided to pivot to a Work from Home business model in March of 2020. In the process, they have preserved nearly every job. They have continued to grow and add new positions at an exponential rate. FCR will offer entry-level Work from Home positions for hundreds of new Customer Service Representative positions in the Rocky Mount area. FCR anticipates that positions will be available in early March of 2021 and will be taking applications at that time. The new jobs will eventually include Supervisor, Program Manager, and other leadership positions in addition to the entry-level positions.

To be considered for a position, candidates will need a high-speed internet connection from their home. However, FCR will provide all the necessary computer and telephony equipment. Those interested in learning more about FCR or who wish to apply for a position can do so at the company’s Careers website.

#contactcenterworld, @1callres

Veronica Silva Cusi, news correspondent
Source: FCR

About FCR:
Company LogoFCR is a provider of outsourced live agent call center and business process solutions.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Tuesday, February 16, 2021

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2021 Buyers Guide IVR

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Computer Data Services, LLC

Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.


Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.


MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

Nuxiba Technologies

Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.

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