8 DAYS LEFT TO ENTER THE AWARDS!
Compete in 2019 for a World Title and be named Best in the World in one or more than 34 awards - Click here to apply now
JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
News : FCR Announces Plans For Future European Expansion
Eugene, OR, USA, Feb 6, 2018 -- FCR, a provider of outsourced live agent call center and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact center in Europe. The short list of countries FCR is considering for its newest contact center include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US.
The decision to expand comes in part from the tremendous response to the recent expansion of FCR’s nearshore operations in Tijuana, Mexico for Spanish and bilingual services. FCR has planned a Grand Opening for its Tijuana site for April of 2018 with an initial team of 50 -60 full time colleagues, and expects to grow its employee footprint in Tijuana to over 300 full time colleagues.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"Once we announced the opening of our Tijuana location for Spanish and bilingual services, it opened a whole new window of opportunities for other service offerings for our current client base, and future clients as well," said Matthew Achak, Co-Chairman of FCR. "There is definitely a need for multi-lingual support in our industry, and a European location will provide our company with the ability to handle contacts for our clients in languages that include Portuguese, French, Italian, and German, along with other languages such as Russian, Polish, Turkish, and the Scandinavian languages. It also creates an opportunity for potential European clients to utilize FCR’s domestic operations in the US for their English speaking customers, which would create even more jobs back here at home in our small towns as we continue to expand our domestic footprint."
Katheryn Carnahan, President of FCR, added, "It’s tough to sustain staffing levels on certain languages here in the States." She added, "Europeans tend to be more bilingual due to the geography and demographics of the region, and it’s not uncommon to find people who are trilingual or who even speak more languages. In today’s global economy, our clients are offering more of their services internationally, so it only makes sense for us to grow along with them and offer our services to their international clientele as well. We’re very excited to see where this latest expansion takes FCR’s business."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From FCR
FCR is a provider of outsourced live agent call center and business process solutions.
Published: Thursday, February 8, 2018
|EkoCCS Contact Center Services|
Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.