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News : FCR Announces Plans For Newest Call Center in Montana

#contactcenterworld, @1callres

Eugene, OR, USA, Nov, 2018 -- FCR, a provider of outsourced live agent call center and business process solutions, announced that it has selected the town of Butte, Montana as the site for its next contact center in the United States. FCR plans to open the new location in the Spring of 2019.

FCR currently operates six contact centers in the state of Oregon and one center in Montana. The company opened its first contact center in Montana in June of 2017 in Great Falls, which now employs more than 250 colleagues and has plans for further expansion in 2019. FCR similarly plans to bring as many as 350 new jobs to Butte. The company will offer customer service and technical support jobs answering telephone calls, emails, text messages, and social media communications for a variety of companies and industries, as well as Supervisory and Management positions.

"We are excited about FCR’s continued growth and expansion into Montana. We’re really looking forward to being a part of the community and to bringing good jobs with benefits to the town of Butte," said Katheryn Carnahan, President of FCR.

John Stadter, Chairman and Co-founder of FCR, added, "We’ve been very successful operating in small to mid-size communities in Oregon and Montana – most recently in Great Falls – and we’re really looking forward to continuing that success here in Butte."

"We have created so many great careers in our other locations and we expect to continue that success and progress in Butte," said Matthew Achak, CEO and Co-founder of FCR. "Our colleagues work with some of the best and well-known companies across the country, and we can’t wait to show them all what the town of Butte has to offer."

#contactcenterworld, @1callres

Posted by Veronica Silva Cusi, news correspondent
Source: FCR


About FCR:
Company LogoFCR is a provider of outsourced live agent call center and business process solutions.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Wednesday, November 21, 2018

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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