News : FCR Assists Crucial to Win LiveHelpNow Customer Service Challenge
Roseburg, OR, USA, May 12, 2016 -- FCR, a provider of outsourced live agent call center and business process solutions, announced that it has assisted one of its clients, Crucial, in winning the LiveHelpNow Challenge for Best Customer Service for the months of December of 2015, and January and February of 2016.
The award is given in recognition of the efforts of Crucial’s global teams, including their North American online chat support services provided by FCR’s team in Oregon. Crucial and the FCR team earned LiveHelpNow’s Exceptional status, which was awarded to just 88 companies out of the more than 10,000 that competed in the challenge. The LiveHelpNow Challenge metric score is determined through an intelligent formula based on twelve different criteria that fall under the categories of customer survey results, resolution rates, operator effectiveness, and proactive service.
"We’re so proud of the quality service our team has provided to Crucial’s customers," said Katheryn Carnahan, COO of FCR. "Our team put in a tremendous amount of time and effort to meet Crucial’s high standards and to provide top-notch service to their customers. They worked really hard to improve in specific areas just to be a part of LiveHelpNow’s challenge and it’s really rewarding to see that hard work pay off."
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"Crucial is one of FCR’s greatest examples of success," said Matthew Achak, President of FCR. "We’ve had an amazing working relationship with their company for years, which makes it even more satisfying when we are recognized for delivering this level of quality for them and their customers." He added, "Our goal is to provide the highest possible customer support quality for our clients, and we work exceptionally hard to deliver on this. The foundation of that relationship is built on trust, and at FCR our clients can trust us to deliver on what we promise."
Posted by Veronica Silva Cusi, news correspondent
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