News : FCR Media Reshapes Its Business with Vonage
Holmdel, NJ, USA, May, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that digital marketing agency FCR Media Belgium NV has seen gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM solution is used by enterprises for their contact center and inside sales needs.
FCR Media, a Belgian digital marketing agency for small and medium enterprises (SMEs) and the self-employed, partnered with Vonage to use its NVM solution to embark on two stages of digital transformation. Firstly, deploying Salesforce in mid-2017, followed by the introduction of the NVM solution for sales and service.
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"Our commitment to our global community is to listen to each client and create digital solutions that help reach goals and customers," Steven Desmet, IT Director at FCR Media, says. "When the time came for us to take our promise to the next level, we needed the best out there and Vonage’s NewVoiceMedia solution is second to none with its innovative Salesforce integration, roadmap and platform stability."
Mr. Desmet continues, "With Vonage’s help we have already broken records in the first phase of our transformation. Since deploying the NVM solution, the productivity benefits have been immense. But most importantly, we’re now looking forward to being able to provide our clients with a reliable, consistent and personalized customer experience."
Chris Haggis, SVP of Customer Success for Vonage, comments, "FCR Media’s digital transformation journey has been an incredibly fulfilling experience as the results in both phases have been phenomenal. To see FCR deliver on its mission using the smartest technology in the smartest manner to provide emotive customer service, further advances our vision of what the future of customer experience should be. We look forward to continuing to support FCR Media as it continues its rapid expansion."
Posted by Veronica Silva Cusi, news correspondent
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Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Tuesday, May 7, 2019
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