San Francisco, June, 2017 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.
Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its customer service and sales functions onto a single platform. The company selected NewVoiceMedia’s inside sales and contact center technology as part of its company-wide digitalization program for its deep integration with Salesforce, detailed insights, reporting and rich functionality, to offer the best possible experience to customers while improving the efficiency of its sales organization.
Allan Farrell, CIO of FCR Media Belgium, comments, "We wanted technology with a very strong Salesforce integration to quickly roll out across our entire organization. NewVoiceMedia’s ContactWorld platform was the best choice for us, as validated by Deloitte Digital, who is our strategic partner for Salesforce, and it took just three weeks from our first meeting to signing the order. Our new partnership forms a key part of our "Cloud First" IT strategy digitization program and wall to wall Salesforce implementation from quote to cash. We have already broken some records in a very short time to market with Salesforce and are looking forward to doing the same with the implementation of ContactWorld. Most importantly we’re now looking forward to being able to respond to inbound leads within an hour while providing our clients with a reliable, consistent and personalized customer service experience."
Scott Sampson, Chief Revenue Officer of NewVoiceMedia, adds, "We’re extremely pleased to be working with FCR Media and Deloitte Digital, to enable the company to drive a more effective sales team and offer an excellent customer service experience. Our intelligent communications platform enables sales and service reps to have much more successful conversations with their customers and prospects and as a true cloud environment, we also offer the company a flexible solution for growth and reduced capital investments."
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, June 29, 2017
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