News : FCR Opens Great Falls, Montana Contact Center
Eugene, OR, USA, June, 2017 -- FCR, a provider of outsourced live agent call center and business process solutions, announced the opening of their newest contact center in Great Falls, Montana. The company recently hosted a ribbon cutting ceremony at the new site in downtown Great Falls, officiated by the Great Falls Chamber of Commerce.
Co-founders John Stadter and Matthew Achak, as well as Katheryn Carnahan, President of FCR, were in attendance and spoke at the event, as did City Commissioner Bill Bronson, who welcomed FCR to the city. Also in attendance was Steve L’Heureax of LPW Architects who worked to renovate the building located at 400 Central Ave. for FCR.
The Great Falls Development Authority, who has been instrumental in assisting FCR with their grand opening, was represented by Jolene Schalper, the Director of Business Development, and Lillian Sunwall, Project Manager and Business Strategist. Also in attendance were Dr. Tony Artez, President of the University of Great Falls, and Dr. Susan J. Wolff of Great Falls College/Montana State University. More than 60 local business and community leaders were also in attendance, as well as FCR’s newest colleagues, who will be working in the new center.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We’re so proud of everyone here locally in Great Falls and with our internal teams at FCR who put in a tremendous amount of work to get our newest center up and running," said Katheryn Carnahan. "We’ve been looking forward to this day for a long time."
John Stadter added, "We are really looking forward to bringing new jobs to the community of Great Falls, and FCR is excited to be a part of this great community. We’re confident we’ve chosen a great place to expand the company."
"We can’t wait to start creating some of the best employment opportunities in the area, working with some of the best companies across the country," said Matthew Achak. "When people think of great customer service, we want them think of FCR in Great Falls, Montana, just like they do now with our centers in Oregon."
FCR received a grant from the Great Falls Business Improvement District for renovating the interior space of the new center. The company will begin holding its first training classes on June 8th and anticipates hiring approximately 100 new employees by the end of the year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
More Editorial From FCR
FCR is a provider of outsourced live agent call center and business process solutions.
Published: Monday, June 12, 2017
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...