Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : FCR Selects Matt Trebb as New Group Vice President

#contactcenterworld, @1callres

Eugene, OR, USA, Dec, 2020 -- FCR, a provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of COO Katheryn Carnahan to retire from the company at the end of 2020. Ms. Carnahan has led FCR through a period of rapid growth and expansion for the past 11 years. Mr. Trebb will take on Ms. Carnahan’s previous role as COO following a period of transition.

"Matt’s area of expertise within TTEC has been helping to scale outsource relationships with fast-growing start-ups and disruptors," said Matthew Achak, President and Co-founder of FCR. "We feel that, given Matt’s experience in this area, he will be a natural fit at FCR. He will be instrumental in helping us improve and better utilize our infrastructure and capabilities for our clients going forward, as well as scale our solutions. Matt also is a firm believer in our commitment to creating meaningful opportunities in small towns across the US.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

FCR’s COO, Katheryn Carnahan, added, "Matt is the leader and customer experience expert we have been looking to add to our company. During his 20-year career at TTEC, he has collaborated with many of the world’s most well-known and admired brands, helping them innovate their business processes." She continued, "Matt also passionately believes that an engaged employee experience, empowered by a smart digital experience, is the key to unlocking the best possible customer experience. We are thrilled to have him join our company."

"I’m blown away by the people and culture at FCR – the happiness, the hustle, and the pride in serving both our truly stellar client base and the communities in which we operate," said Trebb. He continued, "This is an exciting company on a compelling mission, and I couldn’t be more excited to join the team."

Before joining FCR, Mr. Trebb served as the Vice President of Global Operations for FCR’s parent company, TTEC. Mr. Trebb began his career with TTEC in 2000 as an Operational Support Specialist in Ontario, Canada. He rose through the company’s ranks, serving in operations management and senior leadership roles over 20 years in Canada, Argentina, and the United States. A native of Canada, Trebb attended Laurentian University, where he earned his Bachelor’s degree in English Language and Literature. He later attended Western University, where he earned a Master of Arts degree. He currently resides in Littleton, Colorado, with his wife Julieta and their young son Aquiles.

#contactcenterworld, @1callres

Posted by Veronica Silva Cusi, news correspondent
Source: FCR


About FCR:
Company LogoFCR is a provider of outsourced live agent call center and business process solutions.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, December 4, 2020

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1292 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =