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News : FCR’s Watkin Selected as Top 100 Customer Success Influencers by Mindtouch

#contactcenterworld, @1callres
Roseburg, OR, USA, May 3, 2016 -- FCR, a provider of outsourced live agent call center and business process solutions, announced that Jeremy Watkin, Head of Quality for the company, has been selected as one of the Top 100 Customer Success Influencers by San Diego-based company Mindtouch, Inc.

This is the second year Mindtouch has released their list of Top 100 Customer Success Influencers. Mindtouch partnered with Gainsight, ServiceRocket, Bluenose, WalkMe, and SuccessHacker to compile the list of influencers. The Top 100 list was created as a guide for others to reach out and engage in discussions with people who care about the service industry.

Mindtouch and its expert partners used the Little Bird methodology and scoring system to map influencers and to surface people and content on social media related to customer success. The report was based on the keyword hashtag "#CustomerSuccess" which presented a dozen Twitter handles considered to be top influencers. From there a network map of influencers was built and ranked based on the number of other insiders following that person’s profile. This year’s Top 100 influencers also included respected leaders such as Marc Benioff, CEO at Salesforce, Jeff Weiner, CEO at LinkedIn, and Bill Quiseng, GM at Marriott.

This is Watkin’s second consecutive appearance in the Top 100 Customer Success Influencers list by Mindtouch. Previously Watkin has been honored as one of the 100 Most Influential Customer Service Twitter Accounts by CallCenter.co.uk; one of the Top 100 Most Social Customer Service Pros on Twitter by The Huffington Post; and as a Top 50 Contact Center Thought Leaders on Twitter.

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"It’s an incredible honor to be listed among some of the most influential voices in our industry," said Watkin. "All of the industry leaders in this list have such different backgrounds and experiences, and it’s a pleasure to be able to share our learnings with each other – all with the goal of making the customer experience that much better."

"Jeremy’s influence on our company has helped us continue to push FCR forward as one of the most respected providers in the outsourcing industry," said Matthew Achak, President of FCR. "He’s helped FCR become a disrupter in the contact center industry by having a laser sharp focus on quality. It’s amazing to see how he not only influences our own internal colleagues, but others within the industry as well. We’re very proud of his accomplishments."

#contactcenterworld, @1callres

Posted by Veronica Silva Cusi, news correspondent
Source: FCR

Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Related Editorial

  • FCR Welcomes New Director To Grants Pass Contact Center
  • FCR Promotes Jennifer Clark to Vice President of Technology and Security
  • FCR Promotes Jeremy Watkin to Director of Customer Experience
  • FCR Promotes Ruth McCullen to VP of Operational Excellence
  • Jeremy Watkin Named Top 50 Thought Leader by ICMI For 3rd Consecutive Year
  • FCR Announces Promotion of Katheryn Carnahan to President

More Editorial From FCR

  • FCR Welcomes New Director To Grants Pass Contact Center
  • FCR Announces Plans For Future European Expansion
  • FCR Promotes Jennifer Clark to Vice President of Technology and Security
  • FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
  • Roseburg Call Center to Fill 130 Positions by Mid-December
  • FCR Promotes Jeremy Watkin to Director of Customer Experience

About FCR:
FCR is a provider of outsourced live agent call center and business process solutions.
           

Published: Thursday, May 5, 2016

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