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News : FCS Gateway Solution Integrated with Toshiba Strata CIX
SINGAPORE, Dec 19, 2013 -- FCS Computer Systems, a global provider of comprehensive hospitality guest services applications and solution design services, is pleased to announce the successful integration of its Gateway solution with Toshiba Singapore Pte Ltd, Unified Communication Systems' Strata CIX Unified Communication Systems.
Together, the solutions in hotel billing and unified communication applications with IP telephony will enhance operational proficiencies in small and boutique hotels.
FCS' Gateway solution offers seamless interfaces with the hotel property management system (PMS) and PABX systems, as well as interfaces to all other FCS systems. An ideal solution for hotels that do not require complex billing and voice systems, key components of the FCS Gateway solution include real-time room status updates to the PMS, billing capability for voice calls, minibar posting, a voice messaging system that can be individually personalized by guests, and a series of both standard and customizable reporting options.
Toshiba's Strata CIX systems provide converged solutions for small- to medium-sized businesses that want a mix of IP, digital and analog endpoint devices connected to their systems, combined with IP telephony and unified communications applications. Strata CIX systems are compatible with collaboration tools and customer relationship management tools, as well as call center solutions. "We are pleased to collaborate with FCS, our Strategic Partner," said Mr. Koh Gee Fou, Senior Manager, Toshiba Singapore Pte Ltd Unified Communication Systems Department. "Together with FCS, we have provided a comprehensive solution for the hoteliers, and superlative experience for hotel guests, while dramatically increasing the efficiency and productivity of the staff."
Posted by Veronica Silva Cusi, news correspondent
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About FCS Computer Systems:
FCS Computer Systems is a provider of comprehensive hospitality guest services applications and solution design services.
Toshiba BCD is a provider of business communications solutions. It offers a comprehensive portfolio of communication systems and applications that enable customers to enhance customer relationships, drive productivity and maximise profitability. Toshiba BCD has a 129-year pedigree in telecoms. Its UK operation was established in 1987 and has a customer base of over 35,000, including 1,000 contact centre system implemementations.
Published: Friday, December 20, 2013