News : Federal Bank Opens New Customer Contact Centre in Bangalore
Mumbai, India, Jan 4, 2019 -- Federal Bank inaugurated its new customer contact center in Whitefield, Bangalore. Shalini Warrier, Chief Operating Officer of the bank, inaugurated the new office.
The center will be managed by Concentrix, a global business services company. To begin with, the center will manage outbound calls to prospective and existing customers of the bank. The newly opened contact center is in addition to the existing contact center of the bank in Kochi.
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Speaking on the occasion, Shalini Warrier said, "Federal Bank has constantly been adding to its range of products, services, and delivery channels, thereby creating a fast-growing client base throughout the country. The opening of this center is a manifestation of the unswerving commitment of the bank towards customer convenience and relationship banking." She added, "We are especially delighted to be partnering with Concentrix, one of the leading business services companies."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Empathy
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Monday, January 7, 2019
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