Vijayawada, India, Dec 23, 2019 -- The state government will soon introduce a feedback mechanism on power supply status so that people can check and lodge complaints on any interruptions in power supply.
Minister for energy Balineni Srinivas Reddy directed officials on Sunday to develop a mobile app or any other mechanism where consumers can access the power supply position from their mobile phones and give feedback on their grievances.
Reddy said that supplying 24x7 power to all consumers across the state will remain top priority for the state government. He said there was a need for collecting feedback from ground level in real time for which a proper mechanism is to be developed.
He suggested to develop a mobile app from which consumers can access the power supply position in their areas and report if there are any interruptions.
The feedback mechanism should be monitored by the officials at all levels--from mandal to state--in real time and the tickets raised by consumers over supply interruptions should be addressed immediately, said Reddy.
Reddy said the power supply position has improved a lot despite poor financial health of Discoms, shortage in coal supply and other roadblocks. The state government considers 24x7 power supply as one of the most important objectives of its policy for reviving economic growth in the state, he said. He said that the government want to achieve 100 per cent excellence in uninterrupted power supply with international standards.
Principal secretary for energy Nagulapalli Srikant directed the officials concerned in the department to take immediate measures to develop feedback mechanism including a mobile app through which consumers can access the details of power supply position in their areas and give feedback on interruptions.
The officials told the minister that presently a call centre, Whatsapp, Twitter and other mediums are being used to register complaints. They said they will add additional features on the mobile app so that consumers can register complaints apart from accessing the power supply position details.
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, December 24, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring