News : FEMA Expands Call Center Hours Ahead of Sandy Claim Review Deadline
Surf City, NJ, USA Sept 6, 2015 -- The Federal Emergency Management Agency has expanded the operating hours of its call center handling requests from flood insurance policyholders who want their Superstorm Sandy insurance claim reviewed. The last day to request a review is Sept. 15.
Weekday hours for FEMA’s National Processing Service Center are now 8 a.m. to 9 p.m. Next weekend, the center call will be available from 10 a.m. to 6 p.m.
Individuals who are deaf or hard of hearing, or have a speech disability and use 711 or VRS, may call 866-337-4262. Those with a TTY are directed to call 800-462-7585.
To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012, and Nov. 6, 2012, as a result of Sandy, and must have had an active National Flood Insurance Program flood policy at the time of the loss.
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"FEMA is encouraging policyholders to request a review if they believe their Sandy flood insurance claims were underpaid for any reason," the agency explains. "More than 12,500 policyholders have entered the review process so far. Most reviews can be concluded in about 90 days.
"When policyholders call, it is helpful if they have available as much information as possible, including the name(s) on the policy, the address of the damaged property and the 10-digit NFIP policy number that was in effect at the time of the loss," FEMA adds. "Policyholders will be asked a series of questions to determine whether they qualify for the review. If qualified, they will be called by an adjuster to begin the review. The timing of this call may be affected by the volume of requests."
Posted by Veronica Silva Cusi, news correspondent
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About Federal Emergency Management Agency:
The Federal Emergency Management Agency (FEMA) is an agency of the United States Department of Homeland Security, initially created by Presidential Reorganization Plan No. 3 of 1978 and implemented by two Executive Orders on April 1, 1979. The agency's primary purpose is to coordinate the response to a disaster that has occurred in the United States and that overwhelms the resources of local and state authorities. The governor of the state in which the disaster occurs must declare a state of emergency and formally request from the president that FEMA and the federal government respond to the disaster. FEMA also provides these services for territories of the United States, such as Puerto Rico. The only exception to the state's gubernatorial declaration requirement occurs when an emergency and/or disaster takes place on federal property or to a federal asset, for example, the 1995 bombing of the Alfred P. Murrah Federal Building in Oklahoma City, Oklahoma, or the Space Shuttle Columbia in the 2003 return-flight disaster.
Published: Wednesday, September 9, 2015
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