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News : Fenero Launches Flow to Banish Rigid Call Center Scripting
Miami, FL, September 20, 2016 -- Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero Flow. The dynamic workflow and scripting tool will solve the problem of standardized and rigid scripts in call centers.
Fenero Flow gives campaign administrators the ability to create logic-based, dynamic scripts and surveys for handling customer interactions.
"Fenero Flow is solving the problem of standardized and rigid scripts for call centers," says Charles Callari, Fenero’s Vice President of Customer Development. "Traditional scripting technology is inflexible, cumbersome and very difficult to develop and maintain - it results in a bad experience for both agents and customers."
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More Editorial From Fenero
Based out of Miami, FL, Fenero, Inc. is a provider of business-to-business (B2B) information technology solutions for the contact center industry. OUR MISSION IS TO DELIVER THE MOST AFFORDABLE, AGILE, AND SECURE SOLUTIONS FOR STREAMLINING CUSTOMER AND BUSINESS INTERACTIONS. Customers of our Fenero Contact Center product never pay a dime for a software license – ever.
Published: Tuesday, October 11, 2016