Kaduna, Nigeria, Jan, 2018 -- The Federal Government through the Nigerian Communication Commission (NCC) in collaboration with Four D Associates Limited and Kaduna State Emergency Management Agency (SEMA) has concluded dispatcher training for emergency response agencies to mann the pilot Emergency Communication Centre situated in Kaduna.
The emergency response agencies including personnel of the Nigerian Army, Air Force, Police Force, Nigerian Security and Civil Defense Corps (NSCDC), Federal Road Safety Corps (FRSC), Fire Service, National Emergency Management Agency (NEMA) and Kaduna State Emergency Management Agency (SEMA) were trained to effectively handle different types of emergencies.
Speaking at the completion of the training, the head of projects department at the NCC, Bashir Idris explained that ECC is a federal government initiative to provide a central processing point for all with a toll free ‘112’ emergency calls. He noted that the centre would be officially commissioned next month.
According to him, Kaduna emergency centre specifically handles distress calls in the state; adding that it is a vital component of the State emergency services. "It is a federal government initiative that we cannot continue to have different numbers for emergency situations in the country. As we know, virtually all the security agencies have a numbers they reel out that people under emergency situation may not readily,"
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
Posted by Veronica Silva Cusi, news correspondent
About Nigerian Communications Commission:
Telecoms Industry Regulator
Published: Monday, January 29, 2018
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
PH: (+61) 406 501 368
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...