News : FICANEX Partners With Ada to Deliver AI-Powered Customer Service
Toronto, ON, Canada, Aug, 2019 - FICANEX and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides financial institutions across Canada with another channel to support customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps.
Ada is a provider in automated customer experience (ACX) and was chosen by FICANEX, a provider of financial services solutions to Canadian financial institutions, because of its proven track record of providing an effective and continually advancing infrastructure.
"By partnering with Ada, FICANEX is able to deliver tunl.chat as a tool that enables conversational banking, which is rapidly becoming a critical part of the customer experience," said Andrew Obee, president and CEO of FICANEX. "Today’s consumers want instant access to information pertaining to a financial institution’s service offerings, which current channels just don’t facilitate well enough. It is increasingly important to equip consumers with a tool they can use to get fast, contextual answers to their questions, without having to turn their search for information into a weekend project. These benefits extend to financial institutions, enabling them to realize decreased costs-to-serve and increased share-of-wallet by adding a self-learning chatbot to current customer communication channels."
"Our goal at Ada is to make the support experience better for the customer, the agent, and the customer experience team," said Mike Murchison, CEO of Ada. "By partnering with FICANEX, we can bring the simplicity of our solution to millions of banking customers that will benefit from access to support when and where they need it. This also provides member financial institutions with the added advantage of being able to efficiently and effectively support their customers using an easily customizable platform."
Posted by Veronica Silva Cusi, news correspondent
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