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News : FICANEX Partners With Ada to Deliver AI-Powered Customer Service

#contactcenterworld, @adasupport

Toronto, ON, Canada, Aug, 2019 - FICANEX and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides financial institutions across Canada with another channel to support customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. 

Ada is a provider in automated customer experience (ACX) and was chosen by FICANEX, a provider of financial services solutions to Canadian financial institutions, because of its proven track record of providing an effective and continually advancing infrastructure.

"By partnering with Ada, FICANEX is able to deliver tunl.chat as a tool that enables conversational banking, which is rapidly becoming a critical part of the customer experience," said Andrew Obee, president and CEO of FICANEX. "Today’s consumers want instant access to information pertaining to a financial institution’s service offerings, which current channels just don’t facilitate well enough. It is increasingly important to equip consumers with a tool they can use to get fast, contextual answers to their questions, without having to turn their search for information into a weekend project. These benefits extend to financial institutions, enabling them to realize decreased costs-to-serve and increased share-of-wallet by adding a self-learning chatbot to current customer communication channels."

"Our goal at Ada is to make the support experience better for the customer, the agent, and the customer experience team," said Mike Murchison, CEO of Ada. "By partnering with FICANEX, we can bring the simplicity of our solution to millions of banking customers that will benefit from access to support when and where they need it. This also provides member financial institutions with the added advantage of being able to efficiently and effectively support their customers using an easily customizable platform."

#contactcenterworld, @adasupport

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Ada:
Company LogoAda builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience.
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Today's Tip of the Day - Stop-Start-Continue

Read today's tip or listen to it on podcast.

Published: Monday, August 19, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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