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News : FICANEX Partners With Ada to Deliver AI-Powered Customer Service

#contactcenterworld, @adasupport

Toronto, ON, Canada, Aug, 2019 - FICANEX and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides financial institutions across Canada with another channel to support customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. 

Ada is a provider in automated customer experience (ACX) and was chosen by FICANEX, a provider of financial services solutions to Canadian financial institutions, because of its proven track record of providing an effective and continually advancing infrastructure.


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"By partnering with Ada, FICANEX is able to deliver tunl.chat as a tool that enables conversational banking, which is rapidly becoming a critical part of the customer experience," said Andrew Obee, president and CEO of FICANEX. "Today’s consumers want instant access to information pertaining to a financial institution’s service offerings, which current channels just don’t facilitate well enough. It is increasingly important to equip consumers with a tool they can use to get fast, contextual answers to their questions, without having to turn their search for information into a weekend project. These benefits extend to financial institutions, enabling them to realize decreased costs-to-serve and increased share-of-wallet by adding a self-learning chatbot to current customer communication channels."

"Our goal at Ada is to make the support experience better for the customer, the agent, and the customer experience team," said Mike Murchison, CEO of Ada. "By partnering with FICANEX, we can bring the simplicity of our solution to millions of banking customers that will benefit from access to support when and where they need it. This also provides member financial institutions with the added advantage of being able to efficiently and effectively support their customers using an easily customizable platform."

#contactcenterworld, @adasupport

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Ada:
Company LogoAda builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, August 19, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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