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News : FieldAware and Mitel Demonstrate Real-Time Mobile Communications
Plano, TX, USA and Berlin, Germany Jan. 28, 2016 -- FieldAware, a provider in made-for-mobile, cloud-based field service automation solutions, and Mitel(R) (Nasdaq:MITL) (TSX:MNW), a global provider in real-time business, cloud and mobile communications, demonstrate new mobile communications to field service organizations. The integration of Mitel’s mobile, real-time communications, cloud communications and contact center technology with FieldAware’s cloud-based mobile field service management solution enables large service businesses to offer a higher level of service to customers. The joint technology development was announced today at the Mitel Next event in Berlin and is the first product from Mitel Embedded Communications, part of the newly-formed Mitel Accelerator.
"We are thrilled to be working with Mitel and as a result enabling our customers to deliver the best possible service to their customers," said Charles Jackson, CEO of FieldAware.
"Together, we’re now able to enhance the customer experience through real-time communications, enabling the workflow from the customer service personnel to the field technician delivering first-call resolution which improves overall service," said Joshua Haslett, Vice President and General Manager, Mitel Embedded Communications.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Field Service Management Software from FieldAware helps mid-size and enterprise businesses streamline field service operations.
Published: Friday, January 29, 2016