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News : Fiji's Child Helpline Receives 42,000 Calls Since 2015

#contactcenterworld

Suva, Fiji, Nov, 2018 -- Fiji's National Child Helpline (1325) has received more than 42,000 calls since its launch in April 2015.

Launching the Prevention of Child Abuse and Neglect celebration in Suva, capital of Fiji, Fijian President Jioji Konrote said that the helpline is used mostly by Fijian adults to report cases.

He said that according to Medical Services Pacific (MSP), adults are calling in to report on various child abuse cases.

"It recently confirmed an accumulated total of 42,705 calls on the child helpline of which 5,113 were genuine calls and 8,413 were prank calls. 10,230 were silent calls, 16,337 testing calls and 2,612 were voice email calls. A total of 1,748 males and 3,248 females calls called the help line to date,he said.

MSP is committed to rights based and voluntary family planning and works to ensure Pacific women and adolescents to have access to quality and professional health services, particularly reproductive health and maternal and child health services.

MSP works to raise the status of women and seeks to end Violence Against Women and Girls (VAWG) and provides clinical services to respond to sexual assault.

Meanwhile,the introduction of Charlie the child Helpline Turtle was also part of the event, aimed at encouraging children to call and use the helpline to voice their concerns.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.xinhuanet.com


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