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News : Fiji's Child Helpline Receives 42,000 Calls Since 2015

#contactcenterworld

Suva, Fiji, Nov, 2018 -- Fiji's National Child Helpline (1325) has received more than 42,000 calls since its launch in April 2015.

Launching the Prevention of Child Abuse and Neglect celebration in Suva, capital of Fiji, Fijian President Jioji Konrote said that the helpline is used mostly by Fijian adults to report cases.

He said that according to Medical Services Pacific (MSP), adults are calling in to report on various child abuse cases.


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"It recently confirmed an accumulated total of 42,705 calls on the child helpline of which 5,113 were genuine calls and 8,413 were prank calls. 10,230 were silent calls, 16,337 testing calls and 2,612 were voice email calls. A total of 1,748 males and 3,248 females calls called the help line to date,he said.

MSP is committed to rights based and voluntary family planning and works to ensure Pacific women and adolescents to have access to quality and professional health services, particularly reproductive health and maternal and child health services.

MSP works to raise the status of women and seeks to end Violence Against Women and Girls (VAWG) and provides clinical services to respond to sexual assault.

Meanwhile,the introduction of Charlie the child Helpline Turtle was also part of the event, aimed at encouraging children to call and use the helpline to voice their concerns.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.xinhuanet.com


Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, November 13, 2018

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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