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News : Finalto Wins Global Forex Award

#contactcenterworld

London, UK, June 7, 2023 - Finalto is pleased to reveal it has won Best CRM Provider at the Global Forex Awards 2023.

The annual Global Forex Awards celebrate successes for forex trading and related businesses around the world.

There are 23 categories this year, with public voted carried out in April across liquidity, CRM, customer experience, execution, partnerships, platforms and performance.

Finalto has won Best CRM Provider this year, a welcome reflection of the hard work put in by the CRM team, which is dedicated to continuously improving its offering. It’s the second time that Finalto has won this award, with Finalto collecting Best CRM Provider in 2021 as well.

In 2021, Finalto also won Best All-round Liquidity Provider at the Global Forex Awards.

Stacey Van Niekerk, Business Development Manager at Finalto, said: "It’s truly an honour to win this award. We are always striving to reach new limits within our technology by continuously adding new functionalities and features to optimise and streamline the performance for the end user as well as for the brokerage internal departments."

Paul Groves, UK B2B CEO at Finalto, said: "Winning an award of this nature means a lot to Finalto and our staff. Prime of Prime providers like Finalto are generally known for Liquidity provision but this award for our CRM proves that we value all aspects of providing clients with good stable products and services. Our CRM provides an environment for brokers and other Financial Institutions to concentrate on client procurement and retention by using a proven, trustworthy system."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.finalto.com

Today's Tip of the Day - Make Training Fun

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Related Editorial

Published: Thursday, June 8, 2023

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2023 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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