Brookfield, WI, USA, June 1, 2020 -- Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences.
Virtual Banking Assistant from Fiserv, which incorporates conversational AI technology from Clinc, enables banks and credit unions to have more effective online conversations with their customers, a complementary alternative to face-to-face customer interactions and a key component of a holistic customer experience.
"Conversational banking is a natural evolution of the digital banking experience, for many customers and many types of interactions," said Bob Meara, senior analyst at Celent. "More people are looking to engage via these types of technologies, and financial institutions are increasingly looking to deliver them. The potential benefits are huge in terms of time savings and convenience for customers and cost savings and customer satisfaction for institutions."
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"Virtual Banking Assistant combines conversational AI and proactive insights within one dynamic platform, with the ability to scale as demand grows," said Ryan Jandris, vice president of product management for Digital Channels at Fiserv. "By bringing this technology to market now, we can enable banks and credit unions to offer more innovative banking experiences at a time when consumers are increasingly engaging through digital channels."
"Fiserv has the vision, commitment to innovation and industry expertise required to bring this solution to a wider market," said Dr. Lingjia Tang, co-CEO and co-founder of Clinc. "Consumers expect to do everything they want digitally—and banking is no different. Every moment in a customer’s journey matters, and a bank’s ability to serve its customers digitally with a meaningful, informative experience has become imperative. By integrating conversational AI into its suite of digital banking services, Fiserv is changing the way millions of account holders think about and experience banking."
Posted by Veronica Silva Cusi, news correspondent
Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies.
Published: Tuesday, June 2, 2020
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