Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Financial Services Call Centre Warned Over Text Messages
Swansea, UK, March 17, 2015 -- The Information Commissioners Officer has told a Swansea-based financial services company to stop sending spam texts about pension reviews.
Help Direct UK was issued with an enforcement notice after a total of 659 complaints were made to the ICO and the ‘7726’ spam text reporting service.
The ICO says that the company had sent 187,960 text messages over a nine-month period regarding PPI, payday loans, pension reviews and debt management.
It found that the company was in breach of the Privacy and Electronic Communications Regulations which bans marketing companies from sending text messages to people without their prior consent.
"The way in which this company has been operating is completely unacceptable. Not only were members of the public receiving text messages they hadn’t signed up for, but the content was completely misleading," said ICO enforcement group manager Andy Curry.
"The complicated investigation revealed a web of lies told by the company as to how they obtained personal information and whether they were sending text messages at all.
"This enforcement notice should send out a strong message to all companies who use unsolicited marketing text messages to stop and think about what they are doing. Once the law changes on 6 April it will be much easier for our office to take action against companies sending spam texts and making nuisance calls."
Last week the ICO raided a call centre in Hove that it suspected of making millions of nuisance phone calls.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Build A Knowledge Base
More Editorial From Help Direct UK
About Help Direct UK:
Help Direct is a support and information service for all adults aged 18 and over. Our service is designed to help people get the right practical support, information and advice that they need before a small problem becomes a crisis.
About Information Commissioners Officer:
Office responsible for the enforcement of the Data Protection Act 1998, and also responsible for Freedom of Information.
Published: Wednesday, March 18, 2015