News : Find Me Shelter! United Way Improves 2-1-1 Calls with ChoiceView Visual IVR
Boulder, CO (October 10, 2018) -- Radish Systems announces the deployment of its ChoiceView Visual IVR (Interactive Voice Response system) at Mile High United Way's 2-1-1 Help Center. ChoiceView provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. As a result, users calling Mile High United Way's 2-1-1 service now have the option of seeing shelter information as an alternative to listening to a lengthy voice announcement. The ChoiceView Visual IVR allows Mile High United Way’s 2-1-1 Help Center to provide critical resources when their offices are closed through visual self-service.
David Holland, Mile High United Way’s 2-1-1 Manager and Lead for this project and partnership says, "We’re pleased to collaborate with Radish Systems to offer 2-1-1 callers an easy way to see and hear shelter information, whenever we’re unable to answer the phone live. Nearly 45% of after-hours callers choose to use the ChoiceView Visual IVR to receive emergency shelter information. It’s really helpful for smartphone callers who often have no way to write down the information. They can quickly see menu options, then automatically transfer to the 2-1-1 website for detailed shelter locations."
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About Radish Systems, LLC:
Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
Published: Thursday, October 11, 2018
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