News : Fine for Sudden Shut Down of Laval Call Centre
Quebec, Nov 28, 2014 -- Two American investors are fighting the fines they've been slapped with in relation to the sudden shut down of a call centre in Laval in 2011.
Nearly 500 people lost their jobs without warning when IQT folded. Many were not paid for their final weeks of work.
Quebec law says a lay-off of that size obliges the company to give the government 16 weeks' notice.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Because IQT owners David and Alex Mortman gave no notice, they and their business have been fined nearly $50,000, plus court costs.
Their appeal will be heard on December 10.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, December 1, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...