Dublin, Ireland and Santa Clara, CA, USA, Nov, 2020 -- FINEOS Corporation (ASX:FCL), a global provider in core systems for life, accident and health insurance, and Ushur, a no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience, the two announced.
The partnership will enable FINEOS AdminSuite customers to leverage Ushur’s AI-powered automation tools that come with a no-code workflow builder, conversational AI and connections to systems of record to automate RFP intake journeys and provide a digital experience to their employers, insureds and brokers.
"Partnering with Ushur complements the FINEOS Platform Smart Automation capabilities to enable insurers to provide even better and faster service to their customers, and is part of our Open Ecosystem approach to working with product partners," said Michael Kelly, CEO of FINEOS. "RFP Intake is often a tedious process, fraught with mistakes and bad data. We look forward to working with Ushur to streamline this process to increase our customers’ service speed and accuracy. We are also exploring how Ushur can help us enhance our market-leading FINEOS Claims product even further using their AI tools to provide even better service across the claims process."
"Carriers, employee benefits providers and companies in general are having to deal with massive shifts in customer behavior and technology trends," said Simha Sadasiva, CEO of Ushur. "Our mission at Ushur is to help bring companies closer to the members they serve through a multichannel frictionless engagement. This partnership with FINEOS, a modern, cloud-based SaaS platform, will allow carriers to deliver straight-through processing to their members, brokers and claimants. It’s a real breakthrough for the industry!"
Posted by Veronica Silva Cusi, news correspondent
Ushur’s Intelligent Automation platform uniquely combines conversational AI and process automation to transform digital journeys for employees, partners and customers. Ushur believes the experiences of customers, employees and partners will be transformed when we remove friction and tedium from everyday tasks.Using artificial intelligence and bots, Ushur’s visual, drag and drop tools automate front and back-office work across virtually any channel; text, web, voice, social, email and machine-to-machine.
FINEOS (initially named Managed Solutions Corporation or MSC) develops a new breed of modern solutions that helps banks and insurance companies in streamlining their business towards the delivery of more value and service to the customer. They enable clients to acquire, service and build customer relationships, reduce operating costs and increase product development and maintenance capacity.
Published: Monday, November 16, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.