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News : Fingal County Council Selects Alcatel-Lucent Technology
Jan 15, 2014 -- Alcatel-Lucent Enterprise announced that it has been selected by Fingal County Council, a county council in Ireland, to install its Unified Communication and Collaboration solution, OpenTouch. Working with Alcatel-Lucent and NextiraOne Ireland, the new solution will enable the council to better inform and support residents during an emergency, reduce communications costs, and meet its future mobility needs while at the same time improve employee collaboration.
Fingal County Council serves a community of around 270,000 residents, supported by 1,200 staff across 22 different sites such as libraries, depots and offices. By internalising calls between sites, the system will allow the County Council to make significant cost savings. It has reduced its communications cost compared to five years ago by changing how it communicates internally and externally. The new OpenTouch capabilities will further the cost savings while delivering on emergency planning, as the new solution will enable it to set up a 'call centre on the fly' spread across several locations at very short notice to service emergency requirements and significantly improve its resident care initiatives. The implementation of this solution concludes a four year review of communication methodology.
Stephen Peppard, Fingal County Council "Fingal is pleased to have selected Alcatel-Lucent technology as it’s partner in the final phase of a four year project to replace technology that was both end of life and outdated. The completeness of the solution offered and its compatibility with the services being provided by the Imagine Group and Vodafone means that the project can be implemented from within current resources with a medium term return on capital investment."
Eamon Connaughton, Country Manager, Ireland, Alcatel-Lucent Enterprise "We are pleased to have been selected to implement this major project which reinforces Alcatel-Lucent's position as a major Unified Communication and Collaboration provider to the public sector in Ireland. We recognise that agility, cost and time efficient communication between departments is key to helping local authorities operate more successfully."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Nokia
Nokia Corporation is a Finnish multinational communications corporation that is headquartered in Keilaniemi, Espoo, a city neighbouring Finland's capital Helsinki. Nokia is engaged in the manufacturing of mobile devices and in converging Internet and communications industries, with 128,445 employees in 120 countries, sales in more than 150 countries
Published: Thursday, January 16, 2014