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News : Fingrid Datahub Oy Selects CGI to Develop and Run Core Datahub for Electricity Information Exchange

#contactcenterworld, @cgi_global

Helsinki, Finland, July 16, 2018 -- CGI (NYSE: GIB) (TSX: GIB.A) has been selected to design, build and support an electricity information exchange system for Fingrid Datahub Oy, a subsidiary of Fingrid Oyj, Finland's electricity transmissions operator. The new centralized IT system, called "Datahub," will store and manage data from all of Fingrid's energy consumption locations, driving a wide range of strategic benefits for the utility's nationwide operations, Finland's retail utility sector as a whole, and consumers across the country. Datahub also will support Finland's transition towards becoming a fossil-free society.

Fingrid Datahub Oy, which was established to operate Databub, will adopt CGI's proprietary central market system to replace its current EDI message exchange system. CGI's system addresses key requirements driven by energy legislation, energy sector demands and Fingrid's own business needs in terms of data processing, protection and security, synchronized electricity retail market processes, and support and maintenance.

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Datahub, through advanced process automation, will simplify, speed up and enhance the efficiency of data exchange across the retail electricity market in Finland. For consumers, the Datahub also will support various services to significantly improve the customer experience.

"The energy sector will undergo a major transformation in the coming years," said Asta Sihvonen-Punkka, CEO of Fingrid Datahub Oy. "We are heading towards a clean, reliable and market-driven environment for distributing electricity. Datahub will play a very important role in this market transition."

"We are very pleased that CGI has been chosen as Fingrid's partner," said Leena-Mari Lähteenmaa, Senior Vice-President of CGI's operations in Finland. "We are witnessing the biggest shift in the retail electricity market since the liberalization of electricity trade. This strategic digitalization project will lead to more efficient day-to-day business processes, the opportunity for consumers to change electricity sellers more quickly and enjoy many other new services, and the launch of innovative capabilities such as demand-side electricity management."

CGI teams in Finland, the Netherlands and India will collaborate on the system's development, delivery and maintenance. CGI also will partner with First Derivatives plc to integrate its Kx technology into innovative meter data management and settlement functions within the new system.

#contactcenterworld, @cgi_global

Posted by Veronica Silva Cusi, news correspondent
Source: CGI

About CGI Group:
Company LogoAt CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
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Today's Tip of the Day - Ask For Ideas

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Published: Tuesday, July 17, 2018

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2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
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