News : Fintech Kenya Partners With Interactive Intelligence
Nairobi, Kenya, Oct 15, 2015 -- Fintech Kenya has partnered with Interactive Intelligence to provide the Customer Interaction Center (CIC) Solution, an all-in-one IP communications software suite that will enhance customer experience for mid-size to large organizations.
Speaking during the signing of the partnership, Fintech Group's General Manager Tony Mbugua said that customers expect nothing short of the most efficient and knowledgeable service when they contact any organization, therefore making this partnership very timely.
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"With this partnership, we will be able to provide our clients with an integrated solution that will enable them to deliver an exceptional experience to every customer they serve," he said.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Published: Monday, October 19, 2015
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