News : Fire Response Delay Raises Awareness for 911 Call Center
Christian County, MO, USA, Jan 7, 2016 -- A house fire in rural Nixa Wednesday has raised the awareness of the 911 call center in Christian county due to a delayed response. The reason...a witness to the fire phoned it in to 911...but didn't know the location.
"It was only about a minute which is really not to far out of the norms..because we went ahead...even though we didn't have the exact location...we went ahead..we entered an intersection close by...and sent the fire department on the way, says Rance Duffy..director of the 911 call center in Christian county.
The homeowners weren't home at the time..but a pet did die in the fire.
Duffy stresses the importance of knowing your location when calling in an emergency...like a fire for example.
"Make sure you know where you're at...don't rely on the technology..cause technology is not always going to fix everything...know your address", he says.
There are two ways 911 uses cell phones to find a caller.
Wireless phase one means we get the location off the tower...phase two gives them an actual GPS coordinate from where the person is calling.
Whitney Weaver says even though the delay doesn't appear to be that long it makes a big difference. "Thirty to sixty seconds is an eternity...when someone's not breathing...30 to 60 seconds can make the difference of whether they're going to get a pulse back", says Whitney.
Weaver suggests that if you feel it's important enough..call 911 take those few moments to try to get a cross street..an area..an address next door..something to provide emergency responders a better idea of where they need to go.
It's wise to use the technology on your phone...pulling up maps to get a better idea of where you are and the closest cross streets.
Along with Nixa...Clever..Highlandville...Ozark and Logan-Rogersville fire districts responded to the fire.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Proximity To Customers
Published: Monday, January 11, 2016