OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

News : Firm Bringing 700 Jobs to Plymouth Says It May Employ Even More People

#contactcenterworld, @sitel_worldwide

Plymouth, UK, Sept 26, 2016 -- The global customer service firm bringing 700 jobs to Plymouth's Ship building says it may create even MORE jobs – if it can find another city base.

Franco-American customer service firm Sitel has doubled its UK operation in just three years an now employs about 5,000 people.

Karl Brough, general manager for Sitel UK & Ireland, said the firm is keen to grow further in the South West.

He said his firm may look to open a base in Torquay, but could expand further in Plymouth.

"If it (new Plymouth base) is successful there's no reason why we wouldn't look at other locations in the South West," he said.

"It may be Torquay, or somewhere like that, or if the city supports it there could even be another in Plymouth, we opened two in Coventry.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!


The company will create a "contact centre" in the huge glass-fronted The Ship building, at Derriford, the former home of The Herald and Western Morning News, for which it has signed a 10-year lease.

Sitel handles outsourced customer service functions for huge companies and public sector organisations.

This can include call- and email-handling, social media management and back-up office functions for clients.

It is planning to be in situ at The Ship by February 2017 and recruiting staff by April or May 2017.

"We create a lot of opportunities for young people," Mr Brough said. "And the jobs are not only full-time, but part-time and seasonal work too, great for students."

Cllr Ian Bowyer, Tory council leader, said Sitel's arrival will help create "a critical mass" in the rapidly developing north of the city."

"It is a significant investment in Plymouth," he said. "And Sitel is a global operator, so this demonstrates a level of confidence in Plymouth."

And he said it was good to see one of Plymouth's most impressive buildings back in use after having stood empty since The Herald and Western Morning News relocated to the city centre in 2013.

Johnny Mercer, Tory MP for Moor View, said his constituency's unemployment rate, of just 2.7 per cent, was among the nation's lowest.

But he stressed the Sitel jobs would pull in a workforce.

"We are attracting people to this city to live and work," he said.

"We have extraordinary potential and it's being realised."

#contactcenterworld, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.plymouthherald.co.uk

Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Related Editorial

  • Call Centre Firm Predicts More Jobs for UK's 'Coolest City'
  • Hundreds of New Exeter Jobs Announced
  • Marks and Spencer and John Lewis are Hiring Hundreds in Plymouth
  • Sitel Creates 50 Newcastle Jobs Following Government Contract Win
  • Christmas Online Retail Boom Creates 150 Jobs at Sitel's Exeter Call Centre
  • Sitel Creates 1100 Jobs as Part of Their UK Expansion

More Editorial From Sitel

  • Erwin Sitel Call Center to Lay Off 71 Employees by May 6
  • Call Centre Firm Predicts More Jobs for UK's 'Coolest City'
  • Sitel to Create 300 New Jobs in Plymouth
  • Acticall Sitel Group Announces New Partners
  • Sitel Hiring 150 Full-Time Positions in Hamilton Customer Experience Center
  • Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience

About Sitel:
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
             

Published: Wednesday, September 28, 2016

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
Blue Ocean Contact CentersBlue Ocean Contact Centers
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
(view more)
Horizon Contact CentersHorizon Contact Centers
Horizon is an on demand international Contact Center and (BPO) Company.
TTECTTEC
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2378 
Share