News : Firm Opens New City Office
Glasgow, Scotland, Feb 23, 2015 -- Customer management consultancy Ember Services has set up a new office in Glasgow to support demand from new and existing clients who have operations in Scotland.
It will be headed up by Chris Mcilduff as Ember's client director for Scotland who has worked with the firm since 2010.
He said: "Many of our clients have substantial customer management operations in Scotland and we feel the time is now right for us to establish a local presence with a dedicated team that's fully immersed in their local market."
"The Scottish contact centre industry employs over 86,000 people, supporting Scottish businesses as well as British and International organisations that have placed their customer operations in Scotland because of its powerful skills base, excellent people and positive government support," says Ember's Director and founder, Mike Havard. "As the economy rises, companies everywhere have a renewed appetite to improve their customer management capability. At the same time, public sector organisations are looking for new ways to meet the citizens' service expectations within tightly constrained budgets. With offices in both Scotland and England, we'll be on the ground to help."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Demotivate Staff
More Editorial From Ember Real Results
About Ember Real Results:
Customer management consultancy focused on helping its clients to realise commercial value from their customer management activities.
Published: Thursday, February 26, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...